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Our Commitments To Your Privacy:
Your privacy is extremely important to us. To better protect your privacy, the following policy explains what the information we collect, how it is used; safeguarded; and how to contact us if you have any concern.
The information we collect from customers is used for internal sale purpose. We use this information to improve the content (inventory, products selections) of our website store and for our better service to you. When you supply us with your postal address online, you might receive periodic mailings from our company with updated information for promotions and specials, updated products and services. If you do not wish to receive such information from us in the future, please unsubscribe via e-mail at [email protected]. Please provide us with your exact name and address. We will remove your name from our mailing lists at your request.
ORDER:
There are a few occasions that item(s) which are out of stock at the same time that you place your order. These item(s) might be pending for back orders delivery from the manufacturers. We will contact you and confirm the status of the order immediately. Meanwhile, most of the item(s) normally will be shipped out within 2 - 4 weeks. Some special orders may take longer to fill. Again, we will contact you and update the status of your order if such delay were to occur.
SHIPPING:
Furniture shipping, due to its bulky size and weights, might be rarely damaged due to handling during transit. Please thoroughly inspect your delivered item(s) and number of package(s) shipped. In rare case, you would observe obvious visual damage(s) on the package(s), feel free to request to open the carton box(s) and inspect them before signing off the delivery receipt of the merchandises. Make a note on the receipt, save the carbon copy and sent us the image of the damaged items/parts and carton boxes.
Please save all packaging materials.
We will replace missing or damaged items or parts. There is no need to send complete shipping packages back if only one or two parts are damaged or missing. Please note that we could not assist you for your claim of any damages or discrepancies after the package(s) has been accepted in a good condition. In very rare occasions, hardware needed for furniture installation was missing from the original box due to manufacturer oversight or during transit. Please contact us to send you the missing hardware.
Note: Shipping is curbside delivery. For apartment resident, Please call and let us know so we can be able to assist you with your delivery....It may involve in extra charge for delivery.
RETURN/EXCHANGE:
Include your order number in the email to help us expedite this process. Returns are accepted within 7 days since the date the item arrived to you. We charge 20% of restocking fee on total order and customer must pay return shipment.
All return merchandises must be in the original box and original condition to be able for resale. Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials, manuals, etc.
We charge a 10% return processing fee if you wish to exchange your merchandises. A full credit less 10% will be applied for exchanged item(s). Exchanged item(s) value must be equal or greater than the returned item(s).Customer must pay return shipment for exchange
All sale are final, there is no cancellation.
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